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How to Delete Your Account

You can delete your MEMBH Healthcare account at any time through the mobile app:

  1. Open the MEMBH Healthcare mobile app
  2. Tap on Profile tab
  3. Scroll down and tap Delete Account
  4. Read the confirmation message carefully
  5. Enter your password to confirm
  6. Tap Delete My Account to proceed

⚠️ Warning: This action cannot be undone!

Once deleted, you will not be able to recover your account or access your appointment history.

What Gets Deleted

When you delete your account, the following data will be removed:

  • Your account credentials (email, password)
  • Personal profile information (name, contact details)
  • App preferences and settings
  • Notification subscriptions and FCM tokens
  • Saved addresses and emergency contacts

What We Keep (Legal Requirements)

Due to legal and regulatory requirements in Bahrain, we are required to retain certain medical records:

  • Medical Records: Diagnoses, treatments, prescriptions, lab results (retained for 7 years as per Bahrain healthcare regulations)
  • Billing & Insurance: Payment records and insurance claims (retained for 5 years for tax/audit purposes)
  • Legal Documentation: Consent forms and agreements (retained as required by law)

These records are stored securely and accessed only by authorized personnel for legitimate purposes.

Need Help?

If you have questions about account deletion or data retention, please contact us:

Email: privacy@membh.com

Phone: +973 1746 4848

Our support team will respond within 24-48 hours.

MEM Assistant

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